Terms & Conditions
Terms & Conditions
Date of Last Revision: September 15th, 2020
- Payments: Intenze accepts the following forms of payment: PayPal, Amazon Payments, Visa, MasterCard, Discover, American Express in the United States and Canada. For all other International Orders only PayPal is available. We process all payments through PayPal as our merchant account provider.
- Shipping: You can get an estimate for shipping charges by adding the items you are interested in to your cart. From the Cart page, enter your country, state/province, and postal code to receive possible shipping methods and their associated costs. Shipping estimates are based on real-time carrier rates from the United States Postal Service and UPS.
- Returns: If for any reason you are unsatisfied with your order, you have 30 days to either exchange or return the items for a full refund. We pride ourselves in the relative ease of our return process but have a few small requirements. In order to receive a full refund, ink bottles cannot be opened or tampered with, and items must be in original condition. It is the buyer’s responsibility to cover return shipping expenses unless the reason for return is our fault. Refunds will be issued only once we receive the returned item(s). Returns generally take 3-5 business days to process after receiving the product. Products marked with a blue shield qualify for our 30 Days Money Back Guarantee program, which allows customers to return opened products for a full refund. Please know that orders returned to sender due insufficient addresses, vacant addresses, or the like are subject to a 20% restocking fee.
Customs / Duties: Intenze Products, Inc. is not responsible for any international customs, duties, and other processing fees not foreseeable at checkout. If a package is refused and returned to Intenze Products, Inc. in regards to these fees, Intenze Products, Inc. will charge a 20% restocking fee on the order.
IMPORTANT Notice - By shopping on this website, the purchaser acknowledges that INTENZE sells a fully compliant EU - REACH approved tattoo ink, and that the purchase of any non REACH approved tattoo ink from this website for use in the EU or any other country that follows the REACH regulations for tattoo ink, does so at their own risk and legal liability. The purchaser also acknowledges and agrees that INTENZE shall not be responsible for any problems that may occur during importation of any non EU-REACH compliant tattoo inks into the EU and that INTENZE will not issue a refund for any non EU compliant tattoo ink that does not clear customs.
All intellectual property on the Website (except for User Generated Content) is owned by Intenze Products, Inc. or its licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names (e.g., the Intenze Products, Inc. name, and the registered INTENZE logo design) are trademarks or registered trademarks of Intenze Products, Inc.. All content on the Website (except for User Generated Content), including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content (“Content”) is a collective work under the United States and other copyright laws and is the proprietary property of Intenze Products, Inc.; All rights reserved.
Website Use Restrictions
All orders placed through the Website are subject to Intenze Products, Inc.’s acceptance. This means that Intenze Products, Inc. may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Intenze Products, Inc. will issue you a refund.
Safeguard Your Username/Password
You are responsible for any actions that take place while using your Intenze Products, Inc. account. Keep your username/password secure and do not allow anyone else to use your username/password to access the Website. You agree to notify Intenze Products, Inc. immediately of any unauthorized use of your Intenze Products, Inc. account. Intenze Products, Inc. is not responsible for any loss that results from the unauthorized use of your username/password, with or without your knowledge.
User Generated Content
“User Generated Content” is communications, materials, information, opinions, photos, profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds, and any other content that you and/or other Website users publish, display, upload, disclose, transmit, store, share or otherwise make available (“post”) on or through the Website, except to the extent the content is owned by Intenze Products, Inc..
Posting Rules: User Generated Content and User Conduct
Be Responsible. You are solely responsible for your User Generated Content, your interactions with other users and your activity on the Website. Do not take any action or post anything that may expose Intenze Products, Inc. or its users to any harm or liability of any type.
Be Relevant and Constructive. Stay on topic and post only constructive comments and questions. Unless the Website feature asks for it, don’t talk about policies, future products, speculations or rumors about Intenze Products, Inc. and Intenze Products, Inc. products, or anything else off topic.
Be Courteous and Appropriate. Flaming and insults are prohibited. Do not post User Generated Content, or a link to a website, that, in Intenze Products, Inc.’s sole discretion, is illegal, offensive, libelous, defamatory, infringing, inflammatory, deceptive, inaccurate, misleading, malicious, fraudulent, false, indecent, harmful, harassing, intimidating, threatening, hateful, abusive, vulgar, obscene, pornographic, violent, sexually explicit, invasive of privacy, publicity, intellectual property, proprietary or contractual rights, offensive in a sexual, racial, cultural, or ethnic context, will harm or threaten the safety of others, or is otherwise objectionable. Do not post photos or videos of another person without that person’s consent. Do not “stalk,” intimidate, abuse, harm or harass another Website user or person.
Be Private. Do not post personal information, including your email address, IM address, or phone number. Do not collect or solicit personally identifiable information from other Website users or send unsolicited emails or other communications. Do not collect, use or post on the Website the private information of anyone else without their consent or for illegal purposes, including without limitation addresses, phone numbers, email addresses, social security numbers and credit card information.
Be Personal. The Website is not to be used for any commercial purpose. Do not post any advertising, solicitation or commercial content whatsoever on the Website or accept payment from a third party in exchange for your performing commercial activity on the Website. Do not post any User Generated Content that involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing or “spamming.” Do not use automated scripts to collect information from, or otherwise interact with, the Website.
Be Yourself. Do not impersonate any person or entity, including without limitation athletes or Intenze Products, Inc. employees. Do not misrepresent yourself, your age or your affiliation with any person or entity. Do not register for more than one Intenze Products, Inc. account, register a Intenze Products, Inc. account on behalf of another individual, group or entity, or sell or transfer your profile or account. Do not use or attempt to use another person’s account, username or password.
Be Legal. Do not post any User Generated Content, take any action or use the Website in a way that violates any law, would create liability or promotes illegal activities. Do not take any action on the Website designed to interfere, disrupt, damage, disable, overburden or limit the functionality of any computer software or hardware, telecommunications equipment or the Website. Do not post User Generated Content that contains software viruses, programs or other computer code. Do not circumvent or modify any Website security technology or software.
General Rules for User Generated Content
Content is Not Prescreened Intenze Products, Inc. does not guarantee to prescreen User Generated Content. Intenze Products, Inc. does not guarantee the Website will be free from User Generated Content that is inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable. Intenze Products, Inc. is merely acting as a passive channel for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities of users on the Website. Even in the event Intenze Products, Inc. chooses to monitor any User Generated Content, Intenze Products, Inc. assumes no responsibility for, or any obligation to monitor or remove, such User Generated Content. Intenze Products, Inc. reserves the right to edit, remove, or refuse to post any User Generated Content or terminate your registered account for any reason. Eligibility and Registration To become a member of the Intenze Products, Inc. Website, or post User Generated Content, you must register for an account. You agree to provide accurate and current information about yourself in all registration forms on the Website.
Copyright Infringement Complaints
We respect the intellectual property rights of others and we prohibit users from posting on the Intenze Products, Inc. Website any content that violates another party’s intellectual property rights. The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides a complaint procedure for copyright owners who believe that website material infringe their rights under U.S. copyright law. If you believe that your work has been improperly copied and posted on the website, please provide us with the following information: (1) name, address, telephone number, email address and an electronic or physical signature of the copyright owner or of the person authorized to act on his/her behalf; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of where on the Website the material that you claim is infringing is located; (4) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. These requirements must be followed to give Intenze Products, Inc. legally sufficient notice to Intenze Products, Inc. of infringement. Send copyright infringement complaints to: Intenze Products, Inc. (Copyright issue) 15 Van Orden Place, Hackensack, NJ 07606 Telephone: 201-342-4446 We suggest that you consult your legal advisor before filing a DMCA notice with Intenze Products, Inc.’s copyright agent. There can be penalties for false claims under the DMCA.
Color Display Information
The Website may display full color imagery and color swatches for select products. While INTENZE has made an effort to accurately display the colors of these products, the actual colors you see will depend on your monitor or device screen settings and may not be accurate.
OpenID Linked Accounts
Intenze Products, Inc. may now or later join OpenID, which allows you to automatically sign into the Intenze Products, Inc. Website at the same time you sign into OpenID. Intenze Products, Inc. is not responsible for the operation or functionality of OpenID or any OpenID affiliated websites.
The Website contains services and features that are available to certain mobile phones. Your carrier’s normal rates and fees apply. If Intenze Products, Inc. charges you for a mobile service, you will first be notified and asked to accept any charges. Not all mobile services will work with all carriers or devices. You should check the rates and services offered by your carrier. By using Intenze Products, Inc.’s mobile services, you agree that we may communicate with you by electronic means to your mobile device and that certain information about your use of these services may be shared with us. If you change or deactivate your mobile phone number, you must promptly update your account information to ensure that we don’t send your messages to a different person.
Intenze Products, Inc. allows you the option to publish about the actions you take on Intenze Products, Inc.’s Website to Facebook, Twitter and other social platforms. Intenze Products, Inc. does not control which information gets disseminated on participating social platforms. You agree to allow Intenze Products, Inc. to check your Intenze Products, Inc. cookies when you are visiting participating social platforms, and allow Intenze Products, Inc. to receive information about your use of those social platforms. You can deactivate this publishing feature on your profile page.
The Website is designed to be compatible with the latest versions of supported web browsers. You are responsible for browsing the Website with the latest supported browser types for the best and safest browsing experience of the Website. Major supported web browsers are linked below.
Microsoft Internet Explorer
User Interaction Disclaimer
You are solely responsible for your interactions with other Website users, whether online or offline in person. Intenze Products, Inc. is not responsible or liable for any loss or damage resulting from any interaction with other Website users or persons you meet through the Website. You agree to take reasonable precautions in all interactions with other users on the Website, whether online or offline, and conduct any necessary investigation before meeting another person. In addition, you agree to review Intenze Products, Inc.’s Privacy Tips prior to using this Website. Intenze Products, Inc. is under no obligation to become involved with any user dispute, but may do so at its own discretion.
Intenze Products, Inc. is not responsible or liable for any User Generated Content or other Content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content, and the materials and products on this Website are provided “AS IS” and without warranties of any kind. To the fullest extent permitted by law, Intenze Products, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Intenze Products, Inc. cannot guarantee and does not promise any specific results from use of the Website. Intenze Products, Inc. does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, Intenze Products, Inc. does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk, and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. Intenze Products, Inc. reserves the right to change any and all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Intenze Products, Inc. SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS WEBSITE OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THE WEBSITE OR THE CONDUCT OF OTHER WEBSITE USERS (WHETHER ONLINE OR OFFLINE) OR ATTENDANCE AT A Intenze Products, Inc. EVENT OR ANY USER GENERATED CONTENT, EVEN IF Intenze Products, Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE. YOUR ONLY REMEDY AGAINST Intenze Products, Inc. FOR USE OF THE WEBSITE OR ANY CONTENT IS TO STOP USING THE WEBSITE. THAT SAID, IF Intenze Products, Inc. IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH IS IN ANY WAY CONNECTED WITH YOUR USE OF THIS WEBSITE OR ANY CONTENT, Intenze Products, Inc.’s LIABILITY SHALL NOT EXCEED US $100.00. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.