Customer Service Information and Contact
Shipping:
The Intenze Online Store offers you high quality tattoo ink directly from the source. We offer free shipping on all orders for the entire line of Intenze Tattoo Inks. Orders ship Monday through Friday each week. If you order by 1PM (UTC+1), your order will ship the same day. Orders placed after 1PM (UTC+1) will ship the next business day.
You can get an estimate for shipping charges by adding the items you are interested in to your cart. From the Cart page, enter your country, state/province, and zip/postal code then click the Calculate Shipping Rates button. Shipping estimates are based on real time carrier rates.
It is the customer’s responsibility to cover any additional shipping and/or processing fees (duties, taxes, etc.) which are otherwise not displayed during the ordering process. For questions regarding this, please contact orders@intenzeproducts.eu.
On the occasion that you receive a mixture of bottles with both clear caps and black caps, do not be alarmed. We are currently in the process of making the full transition over to black caps once all clear cap bottles have been depleted from our inventory. If you are still uncertain, you may contact us to verify. Photos of the shipment you received will help us quickly identify and confirm your order for you.
Returns:
If for any reason you are unsatisfied with your order, you have 30 days to either exchange or return the items for a full refund. We pride ourselves in the relative ease of our return process but have a few small requirements.
In order to receive a full refund, ink bottles cannot be opened or tampered with. It is the buyer’s responsibility to cover return shipping expenses unless the reason for return is our fault. Returns generally take 3-5 business days to process after receiving the product. Products with exclusive 30 Day Money Back Guarantee offer may be opened and partially used, however.
Have Questions? The Intenze team is happy to help!
Tel: +43 316 30011650 or
Email orders@intenzeproducts.eu.
Intenze Products Austria GmbH
Kärntnerstraße 190
A-8053 Graz, Austria